Welcome to the Pelican Chapter of the Club Managers Association of America

The Club Managers Association of American (CMAA) is the professional association for managers of membership clubs. With close to 7,000 members across all classifications, CMAA's manager members run more than 3,000 country, golf, city, athletic, faculty, yacht, town and military clubs. The Pelican Chapter is comprised of more than 50 members within Louisiana and Mississippi. We are a very active Chapter and meet regularly at a participating club in one of the two states.


November Education with Gregg Patterson
Praise to Communication Dude!!


2018 CMAA 91st World Conference, San Francisco, CA

Congratulations Bobby, 2018 CMAA President


Some HR Tips from City Club @ River Ranch, Alan Jacobs

HR Tip - Top Ten Tips for Managers and Supervisors

  1. Look under the hood before buying. Always conduct background and reference checks before making a new hire. For current employees, managers should review the employee's permanent personnel file prior to making an offer for a new position or an added position.  Manager should discuss with the COO and employee’s current Department Head.
  2. Probationary Period- Use it or lose it! This is your best opportunity to review and evaluate a new employee's ability to be successful in the position.
  3. Consistency is essential. Strive to treat all your employees the same with regard to expectations, privileges, and exceptions.
  4. You get what you reward. Acknowledge and reward good performance. Don't limit your feedback to criticism and corrections.
  5. No good deed goes unpunished. If we had a nickel for every supervisor or manager who thought she was doing the right thing by tolerating or minimizing employee problems.
  6. Walk the walk. If you expect good attendance, performance and conduct from your employees, make sure that your attendance, performance and conduct sets the example.
  7. Put the value back in evaluations. Performance Evaluations should be viewed as an important management communication tool.
  8. How did this molehill become a mountain? Call for help early on, when the problem is simple and easily corrected.
  9. Whatever happened to Employee Jane? Occasionally employees are absent for extended periods of time and/or fail to provide sufficient medical documentation for their leave. We can help you resolve the situation appropriately.
  10. A-B-C, 1-2-3, can somebody help me? Don't overlook the alphabet soup of policies that protect employees, e.g. FMLA, ADA, FLSA (Fair Labor Standards Act – New Overtime Rule), Department of Labor, OSHA, etc. We can help you navigate the soup.


Board of Directors
Ross Johnson
Vice President
Greg Klemp
Secretary / Treasurer
Patrick Joyce, CCM
Board Member
Ken Verlander

Career Services Chairman
Ken Johnson, CCM
Certification Chairman Patrick Sullivan, CCM
Education Chairman
Greg Klemp
Legislative Chairman
Alan M. Jacobs
Membership Chairman
Michael Masson, CCM
By-Laws Chairman
Ken Hamrick
Steve Chatelain
Student Chapter Liaison
Ken Hamrick
CMAA National Director
Bobby Crifasi, CCM, CCE, CPA